About this role
SME – Sub Saharan Africa at Teleperformance. Location: Dublin, County Dublin, Ireland. Role: coaching agents, resolving issues, enforcing policies Requirements: 2+ years operations experience in shared services/BPO preferred; strong interpersonal, coaching, policy enforcement, and analytical skills; fluency in English and SSA regional language proficiency required; ability to mentor agents and resolve issues. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: English