About this role
EZConnect Regional Call Center Agent at Metro. Location: Cincinnati, Ohio, United States. Role: answering inquiries, documenting issues, routing calls Requirements: High school required. Minimum 2 years call center or 5 years frontline customer service. Strong verbal/written communication, CRM and VoIP experience, multitasking and regional transit familiarity. Category: Customer Service Seniority: Entry Level Tools: CRM, VoIP softphone, Via Operations Center, Trapeze, OTP, headway data, COM system, TransitMaster, ezFare, Microsoft Office, Microsoft Outlook Commitment: Full Time Workplace: Onsite Languages: English