About this role
Senior Member Care Agent at Delta Community Credit Union. Location: Atlanta, Georgia, United States. Role: handling calls, resolving escalations, coaching staff Requirements: High school diploma, 1+ years customer service/sales and member care experience, proficiency with call center systems (Symitar, MSP, CATS, Candescent, Meridian Link, Partner Care, POP, Avaya) and advanced Excel, strong problem-solving, communication, and ability to sit ~8 hours. Category: Customer Service Seniority: Entry Level Tools: Symitar, MSP, CATS, Candescent, Meridian Link, Partner Care, POP, Avaya, Microsoft Excel Commitment: Full Time Workplace: Hybrid Languages: English