About this role
Service Desk Agent at Overview. Location: United States. Role: resolving incidents, supporting users, troubleshooting systems Requirements: High school diploma, 3+ years IT/end-user support experience, ServiceNow experience, strong customer-service and communication skills, ability to troubleshoot Windows/macOS and Microsoft Office/365. Category: Information Technology Seniority: Mid Level Tools: ServiceNow IT Service Management (ITSM), ServiceNow, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Microsoft SharePoint, Microsoft Office, Microsoft 365, Windows, macOS, Remote desktop tools Commitment: Full Time Workplace: Remote Languages: English