About this role
Senior Manager - ESM Omnichannel at PepsiCo. Location: Hyderabad, Telangana, India. Role: assessing requirements, prioritizing backlog, collaborating stakeholders Requirements: 7-10 years experience with ServiceNow including Virtual Agent/NowAssist, omnichannel solutions, backlog prioritization, agile/scrum, conversational AI (LLM) familiarity, stakeholder alignment, and strong communication skills. Category: Product Management Seniority: Senior Level Tools: ServiceNow, NowAssist, Virtual Agent, Workspace, LLM Commitment: Full Time Workplace: Onsite Languages: English