About this role
Technical Support Agent, L1 at Employer. Location: United States. Role: troubleshooting issues, managing tickets, supporting customers Requirements: Provide first-line POS and software support, troubleshoot technical issues, manage tickets, document resolutions, and communicate in English and French (Spanish preferred). High school diploma required. Category: Customer Service Seniority: Entry Level Tools: Salesforce, Microsoft Word, Microsoft Excel, Microsoft Outlook Commitment: Full Time Workplace: Remote Languages: French, English, Spanish