About this role
Analyst Applications – ServiceNow Conversational & GenAI at Cat. Location: Piracicaba, São Paulo, Brazil. Role: designing solutions, leading delivery, testing integrations Requirements: Lead design and delivery of ServiceNow Virtual Agent and generative AI solutions; expertise in ServiceNow capabilities (Now Assist, AI Agent Studio, AI Search), Azure DevOps, NLU tuning, conversational design, integration, testing, and mentoring; advanced English. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, Virtual Agent, Now Assist, AI Agent Studio, AI Search, Now LLM, Now Assist Skill Kit, GitHub Copilot, Azure DevOps, ITSM, LLM, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English