About this role
Client Support Manager (NA Hours) at Mrisoftware. Location: Cape Town, Western Cape, South Africa. Role: managing team, monitoring queues, coaching agents Requirements: Experience supervising support teams, managing SLAs and queues, coaching agents, handling escalations, developing knowledgebase content, strong communication, time management and problem-solving skills. Remote team management experience preferred. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English