About this role
Sr Manager, CS Knowledge Engineer at Blackbaud. Location: Hyderabad, Telangana, India. Role: leading teams, scaling knowledge, driving automation Requirements: 10+ years in customer support/success/services, 3+ years people management, experience leading AI-enabled digital transformation in SaaS, ability to design/scale knowledge systems and GenAI/Agentic AI capabilities, relevant undergraduate degree or equivalent. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English