About this role
Guest Service Agent at Melia Hotels International. Location: La Altagracia, Dominican Republic. Role: managing complaints, analyzing satisfaction, collaborating teams Requirements: University education, advanced English, customer service/guest experience experience, strong written and verbal communication, analytical skills, and Microsoft Office (Excel, PowerPoint) proficiency. Category: Customer Service Seniority: Mid Level Tools: Opera, SIHOT, ReviewPro, Qualtrics, Microsoft Excel, Microsoft PowerPoint Commitment: Full Time Workplace: Onsite Languages: Spanish, English