About this role
Agent - Refunds at Etraveli Group. Location: Mumbai, Maharashtra, India. Role: handling refunds, managing tickets, contacting airlines Requirements: 1+ year travel agent experience; strong GDS (Amadeus, Sabre) and BSP/GDS refunds knowledge; ability to read fare rules, meet KPIs, analyze data, troubleshoot, and communicate clearly in English. Category: Customer Service Seniority: Entry Level Tools: Amadeus, Sabre, Galileo, GDS, BSP Commitment: Full Time Workplace: Onsite Languages: English