About this role
Senior Contact Center Engineer at UnitedHealth Group. Location: United States. Role: designing monitoring, troubleshooting incidents, automating workflows Requirements: 3+ years level-3 contact center production support and observability experience; strong telephony knowledge (SIP, call routing, agent desktop, CRM, chat); 1+ year cloud experience; experience with NICE CXOne and monitoring tools; bachelor’s degree or 4+ years engineering experience. Category: Engineering Seniority: Mid Level Tools: NICE CXOne, Amazon Connect, Splunk, AWS CloudWatch, Zabbix, Grafana, Datadog, GitHub Copilot, ChatGPT, AWS, Azure, GCP Commitment: Full Time Workplace: Remote Languages: English