About this role
Service Desk Agent Sr at Softtek. Location: Bengaluru or Aguascalientes or Mexico. Role: handling incidents, managing requests, documenting solutions Requirements: Experience with Windows desktop OS, ticketing tools (Remedy/HP Service Manager/ServiceNow), ITIL processes, Microsoft Office, strong communication and customer-service skills; networking and hardware knowledge nice to have. Category: Information Technology Seniority: Senior Level Tools: Windows XP, Windows 7, Windows 8, Windows 10, Remedy, HP Service Manager, ServiceNow, ITIL, Microsoft Outlook, Microsoft Excel, Microsoft Word, MPLS Commitment: Full Time Workplace: Hybrid Languages: English