About this role
Quality Executive at Digitide. Location: Kolkata, West Bengal, India. Role: monitoring performance, providing feedback, conducting audits Requirements: Monitor and evaluate call center agents, provide audit-based feedback, conduct quality sessions and mock calls, ensure client KPIs (CSAT, quality) and perform root-cause corrective actions; Any graduate and 1+ year relevant experience. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Remote Languages: English