About this role
Clerk B - Service Desk Representative at City of Winnipeg. Location: Winnipeg, Manitoba, Canada. Role: providing support, tracking requests, escalating tickets Requirements: Provide first-line IT support, record and manage tickets in ITSM, communicate status to users, work rotational 24/7 on-call, Grade 12 plus post-secondary certificate or equivalent, customer service and service-desk experience, Microsoft Office/O365 experience. Category: Information Technology Seniority: Entry Level Tools: Microsoft Office, O365, ITSM, ITIL Commitment: Full Time Workplace: Hybrid Languages: English