About this role
Telecommunications Quality Assurance Officer at Davidson County. Location: Davidson County, North Carolina, United States. Role: monitoring performance, conducting audits, managing accreditation Requirements: Serve as 9-1-1 QA specialist, monitor/evaluate communications staff, manage accreditation and QA programs, obtain EMD-Q/EFD-Q/EPD-Q and CPR/DCI certifications, pass SBI/FBI background checks, and have vocational training or equivalent operational experience. Category: Protective Services Seniority: Mid Level Tools: AQUA (Advanced Quality Assurance), International Academy of Emergency Dispatch (IAED) Certifications: emd-q, efd-q, epd-q, cpr, dci Commitment: Full Time Workplace: Onsite Languages: English