About this role
iLab Operator at Howard. Location: Washington, District of Columbia, United States. Role: provide support, respond to requests, resolve tickets Requirements: Provide Tier 1 IT support at walk-up desks and iLabs, handle printers, and manage tickets in ServiceNow with SLA adherence. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Windows, macOS, Azure AD, Printers, ITSM, Xerox printers Certifications: comptia a+, comptia network+, comptia security+, itil v4 foundations Commitment: Full Time Workplace: Onsite Languages: English