About this role
FBS - Senior Operations Analyst (Call Center) at Capgemini. Location: Mexico. Role: monitoring performance, analyzing data, managing operations Requirements: Experience in contact center operations, workforce management and operational analytics; familiarity with NICE IEX WFM, Cisco ACD, Microsoft Excel; strong analytical, problem-solving and stakeholder communication skills. Category: Business Operations Seniority: Senior Level Tools: NICE IEX Workforce Management (WFM), Cisco ACD, Microsoft Office, Microsoft Excel Commitment: Full Time Workplace: Remote Languages: English