About this role
FBS - Operations Analyst I (Call Center) at Capgemini. Location: Mexico. Role: monitoring performance, managing schedules, generating reports Requirements: Experience in contact center operations, WFM/scheduling, operational analysis, NICE IEX WFM and Cisco ACD familiarity preferred, strong Excel and analytical/communication skills. Category: Business Operations Seniority: Entry Level Tools: NICE IEX Workforce Management (WFM), Cisco ACD, Microsoft Office, Microsoft Excel Commitment: Full Time Workplace: Remote Languages: English