About this role
Service Delivery Manager at Ddcdine. Location: Washington, District of Columbia, United States. Role: Lead desk, Monitor SLAs, Coordinate escalation Requirements: 10+ years IT service delivery, service desk operations, or IT operations support; ITIL v3 Foundation; ServiceNow ITSM; SLA tracking; strong communication with government stakeholders. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, ITIL, Service Desk Commitment: Full Time Workplace: Onsite Languages: English