About this role
Support Operations Specialist at Cityside Fiber. Location: Irvine, California, United States. Role: Escalating issues, Coordinating training, Optimizing workflows Requirements: 5+ years CX/technical support (B2B/B2C); hardware/software troubleshooting; data-driven; strong communication; startup environment preferred. Category: Information Technology Seniority: Mid Level Tools: Dialpad, GoTo, CRM/support platforms, Contact Center technologies, Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English