About this role
Customer Service Operations Lead at Croda. Location: Plainsboro, New Jersey, United States. Role: leading teams, driving transformation, analyzing metrics Requirements: Proven experience leading customer service or operations teams, track record in transformation/process improvement, strong analytical skills using KPIs/SLAs, experience with CRM/ERP tools (e.g., ZenDesk, C4C, SAP), and leadership/communication skills. Category: Customer Service Seniority: Mid Level Tools: ZenDesk, C4C, SAP Commitment: Full Time Workplace: Onsite Languages: English