About this role
Customer Service Manager at Evantic. Location: Houston, Texas, United States. Role: managing team, resolving issues, monitoring metrics Requirements: Manage day-to-day customer service operations, supervise and develop a customer service team, handle escalations, improve procedures, work with ERP/CRM, and report performance. Requires 5+ years customer service experience and 2+ years supervisory experience; HS required. Category: Customer Service Seniority: Senior Level Tools: Microsoft Office, Microsoft Excel, ERP, CRM, order management, customer service systems Commitment: Full Time Workplace: Onsite Languages: English