About this role
Customer Success Team Lead - Ecomm at Labelmaster. Location: Chicago, Illinois, United States. Role: overseeing operations, resolving escalations, coaching team Requirements: 3+ years eCommerce/customer service/operations experience, 1+ years leadership; bachelor's degree or equivalent experience; expertise in order management, process improvement, KPI/SLA management, and developing SOPs and training. Category: Customer Service Seniority: Mid Level Tools: Microsoft Dynamics 365 CE, Microsoft Business Central, Microsoft Power BI, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, CRM Platforms, ERP Systems, EDI Systems, Reporting & Analytics Tools, Knowledge Management Systems Commitment: Full Time Workplace: Onsite Languages: English