About this role
Sr. Associate - Customer Care - Voice 5B at Genpact. Location: Quezon City, Metro Manila, Philippines. Role: monitoring adherence, optimizing schedules, analyzing reports Requirements: Bachelor's degree in a related field preferred, experience in customer care/voice operations, familiarity with SLAs, schedule optimization, root-cause analysis, and process improvement; COPC or customer service certifications preferred; English and Spanish proficiency required. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: English, Spanish