About this role
Team Leader, CCS Operations at Medical Council of Canada. Location: Ottawa, Ontario, Canada. Role: monitoring performance, coaching staff, resolving escalations Requirements: 3+ years supervisory/customer service experience, team leadership, QA, workforce management and KPI reporting, strong technical skills with Windows and MS Office, excellent communication and analytical skills, College Diploma in Business preferred. Category: Customer Service Seniority: Mid Level Tools: Windows Operating System, Microsoft Office Commitment: Full Time, Temporary Workplace: Hybrid Languages: English, French