About this role
Senior Technical Support Engineer at Employer. Location: Japan. Role: Lead troubleshooting, Escalate incidents, Collaborate cross-functionally Requirements: 5+ years in technical support, systems engineering, or security operations; strong SIEM, cybersecurity, or large-scale observability background; experience in 24x7 global support. Category: Information Technology Seniority: Mid Level Tools: SIEM, log parsers, Log pipelines, regex, JSON, CEF, LEEF, AWS, Azure, GCP, firewalls, IDS, IPS, EDR, IAM, Elasticsearch, Kafka, Kubernetes Commitment: Full Time Workplace: Remote Languages: English