About this role
Beneficiary Support Center (BSC) Team Leader at International SOS Pte Ltd. Location: San Antonio, Texas, United States. Role: leading team, coaching staff, managing performance Requirements: Lead and develop call center customer service staff, ensure KPI/service standards, coach and mentor agents, handle escalations, and support operations for TRICARE beneficiary services. Category: Customer Service Seniority: Mid Level Tools: CRM, SAP, Salesforce Commitment: Full Time Workplace: Onsite Languages: English