About this role
Service Management Expert - Incident & Problem Management at Edenpeople. Location: Mexico City, Mexico City, Mexico. Role: leading incidents, conducting analysis, managing changes Requirements: Bachelor's in IT/CS, 5+ years in IT operations/service management, experience leading major incidents, RCA and problem management, Azure/platform operations, monitoring tools, and strong stakeholder communication; ability to cover on-call shifts. Category: Information Technology Seniority: Senior Level Tools: Azure Portal, ITIL Certifications: itil Commitment: Full Time Workplace: Onsite Languages: English