About this role
Service Management Consultant - Major Incident Manager at Capgemini. Location: Bridgewater or Warren. Role: leading incidents, coordinating restoration, escalating issues Requirements: Lead onshore/offshore incident teams, declare and manage major incidents, ensure SLA adherence, coordinate service restoration, escalate operational issues, ITIL knowledge and 24x7 shift experience required. Category: Project and Program Management Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English