About this role
Manager, Customer Experience (CXM) at Mitsubishi Chemical Group (MCGC). Location: Chesapeake, Virginia, United States. Role: leading teams, optimizing journey, managing operations Requirements: 7+ years in customer service/sales operations/CX, strong leadership, experience with SAP and CRM, ability to analyze NPS/CSAT/CES and drive CX improvements; bachelor’s degree preferred. Category: Customer Service Seniority: Senior Level Tools: SAP, CRM, Microsoft Office, NPS, CSAT, CES Commitment: Full Time Workplace: Onsite Languages: English