About this role
Operations Manager (136268) at TDCX (Transformative Digital Customer Experience). Location: Japan. Role: managing metrics, driving performance, recruiting staff Requirements: 3+ years contact centre/operations experience, degree-level education, strong knowledge of SLA, NPS, quality programs, metrics-driven management, and excellent English communication. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English