About this role
Workflow Manager at Sigma Connected. Location: Cape Town, Western Cape, South Africa. Role: allocating cases, monitoring SLAs, analyzing data Requirements: 18+ months managing work allocations or planning/real-time management; complaints/BPO experience desirable; operational call-centre experience; strong analytical skills; advanced Microsoft Office (Excel); competent with SIGMA and Client Power BI; ability to influence operational leaders. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office, Microsoft Excel, SIGMA, Client Power BI, iCIMS Commitment: Full Time Workplace: Onsite Languages: English