About this role
Team Lead, CX Operations at Castlery. Location: Johor Bahru, Johor, Malaysia. Role: managing team, resolving issues, driving improvements Requirements: Experience leading contact-centre or operations teams, strong analytical and problem-solving skills, ownership of KPIs and quality, attention to detail, open to shift work and night shifts, willing to be based in or relocate to Johor Bahru. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English