About this role
VDOT Remote Lead associate GS Lead Associate, CSR at Percepta. Location: Austin or Virginia. Role: coaching representatives, documenting calls, handling escalations Requirements: Must reside in Virginia. Requires strong written and verbal communication, dependability, attention to detail, knowledge of quality/attendance/schedule adherence, ability to work operational hours, and experience supporting or coaching CSRs. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Remote Languages: English