About this role
IT Service Operations Specialist at Xm. Location: Limassol or Nicosia. Role: collaborate teams, monitor KPIs, drive improvement Requirements: 3+ years in IT service operations with ITSM (ITIL); experience with Incident, Problem, Release, and Capacity Management; proficient in Jira/ServiceNow; strong data analysis and documentation; excellent communication. Category: Information Technology Seniority: Mid Level Tools: Jira, ServiceNow, ITSM tools Commitment: Full Time Workplace: Hybrid Languages: English