About this role
Team Lead – Social Care & Internal Support at Qonto. Location: Barcelona, Catalonia, Spain. Role: leading team, handling escalations, monitoring reviews Requirements: 5+ years people management in customer operations, hands-on social media support experience, strong judgement under pressure, AI tool usage, fluent in French and English, experience building playbooks and escalation paths. Category: Customer Service Seniority: Senior Level Tools: Slack, X, Facebook, Instagram, LinkedIn, TikTok, YouTube, Trustpilot, Google Reviews Commitment: Full Time Workplace: Onsite Languages: French, English