About this role
Junior Technical Support Engineer at Miratech. Location: India. Role: coordinating incidents, communicating stakeholders, restoring service Requirements: 3+ years in IT operations/incident management; experience managing major production incidents, ServiceNow, contact center platforms, stakeholder communication, and use of AI tools; willing to work 24x7 rotational shifts. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Amazon Connect, Genesys, NICE CXone, Microsoft Copilot, Claude Commitment: Full Time Workplace: Remote Languages: English