About this role
Sr. Manager, North America Customer Success Operations at Align Technology. Location: Belen or North America. Role: leading operations, designing processes, analyzing metrics Requirements: 12+ years professional experience with 8+ years in customer success/operations and 5+ years people leadership; Bachelor's required (MBA preferred); proficiency with CRM/CS platforms, contact center solutions, and BI tools; English and Spanish proficiency. Category: Customer Service Seniority: Senior Level Tools: Salesforce, HubSpot, Microsoft Dynamics, Twilio, Amazon Connect, Genesys Cloud, Tableau, Power BI Commitment: Full Time Workplace: Onsite Languages: English, Spanish