About this role
Director of IT Service at Lyra Technology Group. Location: Calgary, Alberta, Canada. Role: Lead team, Improve CSAT, Own scorecard Requirements: Proven service-delivery leadership in MSP or IT services; metrics-driven operations; strong people leadership; knowledge of MSP tools and SLA; strategic planning; excellent communication. Category: Information Technology Seniority: Senior Level Tools: ConnectWise Commitment: Full Time Workplace: Hybrid Languages: English