About this role
Associate- Real Time Management at Cnx. Location: Bengaluru, Karnataka, India. Role: monitoring staffing, managing volume, releasing reports Requirements: 2+ years workforce experience (RTA), 1+ year with WFM/ACD tools, bachelor's preferred, strong communication, MS Office proficiency, knowledge of ACD and call center operations. Category: Project and Program Management Seniority: Entry Level Tools: Aspect, IEX WFM, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Access, Microsoft Outlook, InContact, Oracle, ACD Commitment: Full Time Workplace: Onsite Languages: English