About this role
Head of Conversational Banking Channels, CIIOM at HSBC. Location: St Helier, Jersey. Role: driving strategy, delivering transformation, managing operations Requirements: Proven experience leading contact centre operations and service transformation in regulated environments; strong stakeholder management, MI/analytics, and delivery of AI-enabled conversational solutions. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English