About this role
Head, Service Delivery at Grab. Location: Pasig City, Metro Manila, Philippines. Role: designing delivery, leading operations, managing budget Requirements: 10+ years in BPO/contact center or customer operations with 8+ years in leadership; experience managing in-house and outsourced omni-channel operations, budget planning, contact center metrics, Lean/Six Sigma and stakeholder collaboration. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English