About this role
Merchant Operations manager at Payoneer. Location: Shanghai, Shanghai, China. Role: leading team, managing incidents, driving retention Requirements: 5+ years customer care/service leadership in payments/fintech/SaaS, team management experience, incident command ability, analytics skills, VOC program and product advocacy experience, fluent Mandarin and English. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: Chinese, English