About this role
IT Service Desk Supervisor at Arnold Magnetic Technologies. Location: Rochester, New York, United States. Role: monitor tickets, supervise technicians, troubleshoot issues Requirements: Lead IT service desk operations; 3-6 years in IT support; hands-on troubleshooting; ITSM experience; strong communication; U.S. citizenship. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Freshservice, Jira Service Management, Windows, Microsoft 365, VPN, Printers, Endpoint Security Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English