About this role
Workforce Supervisor at Hr247. Location: Philippines. Role: Evaluate forecasting and capacity models, Coordinate with operations, Respond to client escalations Requirements: Direct and develop a team of Workforce Analysts; manage forecasting, capacity planning, and staffing to meet business goals. Category: Business Operations Seniority: Mid Level Tools: Aspect, Verint, Workforce Management (WFM) Commitment: Full Time Workplace: Onsite Languages: English