About this role
Senior Supervisor, PSA Customer Care at Collectorsuniverse. Location: Santa Ana or New Jersey or Texas or Florida or Japan or Shanghai or Hong Kong or Canada or Mexico or Germany or France. Role: defining KPIs, using data, managing agents Requirements: 7+ years customer service experience with 3+ years supervising call center or customer service teams; experience with process improvement, SOPs, Salesforce; strong communication and conflict-resolution skills; US work authorization required. Category: Customer Service Seniority: Senior Level Tools: Salesforce, e-Verify Commitment: Full Time Workplace: Onsite Languages: English