About this role
NIH Emergency Call Center Team Lead (Weekend) at BTS Software Solutions. Location: Bethesda, Maryland, United States. Role: monitor queues, coordinate shifts, manage escalations Requirements: Minimum 3 years as a call center supervisor/lead; experience in call center operations and escalation; healthcare or emergency communications experience preferred. Category: Customer Service Seniority: Mid Level Certifications: itil foundation, emergency communications Commitment: Full Time Workplace: Onsite Languages: English