About this role
NIH Call Center Team Lead (Weekday) at BTS Software Solutions. Location: Bethesda, Maryland, United States. Role: monitoring queues, coordinating shifts, managing escalations Requirements: Minimum 3 years as a call center supervisor/lead; experience in call center operations and escalation; healthcare or emergency communications preferred. Category: Business Operations Seniority: Mid Level Certifications: itil foundation, emergency communications Commitment: Full Time Workplace: Onsite Languages: English