About this role
Agent Leader at Miso. Location: Seoul, Seoul, Korea. Role: manage staffing, monitor inquiries, coach agents Requirements: Lead and manage CX agents, monitor attendance and performance, coach on QA, handle CS/partner inquiries, and supervise in the Supervisor’s absence. Category: Customer Service Seniority: Mid Level Tools: Google Docs, Slack Commitment: Contract Workplace: Onsite Languages: Korean, English